Privacy policy
Protection of your personal data (GDPR).
Data controller
GROUPE SERENITY — SASU
3 avenue du Maréchal Foch, 33500 Libourne, France
SIREN: 850 811 712 — RCS Libourne
Email:
Data collected
When you use the contact form or contact us by email, we may collect: name, email address, message content and information about your property project.
Purposes
Data is processed to respond to your enquiries, review property opportunities and manage the business relationship. The legal basis is the controller's legitimate interest and, where applicable, steps prior to entering a contract.
Retention
Data is kept for as long as needed to handle your request, then archived in line with applicable legal obligations (generally 3 years from last contact for prospects).
Recipients
Data is accessible to authorised Groupe Serenity staff and, where relevant, technical providers (hosting) acting on our instructions.
Your rights
Under the GDPR, you have rights of access, rectification, erasure, restriction, objection and portability. To exercise them: .
You may lodge a complaint with the CNIL (www.cnil.fr), the French data protection authority.
Newsletter
If you subscribe to our real estate newsletter, we keep your email address (and first name if provided) only to send it to you. Legal basis: your consent. You can unsubscribe at any time via the link in each issue or by writing to us.
Cookies
On www.groupe-serenity.fr, a banner lets you accept or refuse audience measurement cookies.
If you accept, we use Google Analytics 4 (Google Ireland Limited) to analyse site traffic: pages viewed, traffic source, device type. IP addresses are anonymised. Purpose: improve the site and measure its audience. Legal basis: your consent (GDPR Art. 6(1)(a)).
With the same consent, we use the Meta pixel (Meta Platforms Ireland Limited) to measure the performance of our Facebook and Instagram ads: pages viewed and enquiries sent. Purpose: measure and improve our campaigns. Legal basis: your consent. Meta policy: facebook.com/privacy/policy.
Also with your consent, the LinkedIn Insight Tag (LinkedIn Ireland Unlimited Company) measures the performance of our LinkedIn ads. Legal basis: your consent. LinkedIn policy: linkedin.com/legal/privacy-policy.
Your choice is stored for 13 months (browser local storage). You may withdraw consent by clearing site data in your browser.
Data may be transferred to the United States (Google) under EU Standard Contractual Clauses. Google policy: policies.google.com/privacy.